Luke Hogan

Full-time consultant on Microsoft’s ANZ Solution Assessment Desk, operating under a v-Consultant profile via Inviso. I lead consulting activities for key Microsoft engagement offerings including Threat Protection, Data Security, Azure Benchmark TCO, and Security Business Value Assessments (BVA), with a strong focus on incorporating AI enablement and governance.

I guide enterprise, government, and education clients through technical assessments that deliver measurable business outcomes such as cost savings, improved compliance, enhanced security posture, and increased productivity through AI adoption and risk mitigation.

As a subject matter expert for tools like CSAT (QS Solutions) and Dr Migrate (Altra), I support internal teams and customer deployments with implementation, troubleshooting, and enablement. I also contribute to internal knowledge sharing and process improvement across the APAC assessment team.

Delivered Microsoft-funded solution assessments as a full-time v-Consultant on the Microsoft ANZ Solution Assessment Desk via Discover SAM.

Conducted infrastructure, security, and modern workplace assessments to support customer migrations to Microsoft Azure and Microsoft 365.

Provided actionable insights and recommendations aligned to frameworks such as the Essential Eight and CIS v8, helping organisations improve their security posture and optimise licensing and cloud readiness.

Supported pre-sales engagements by translating technical findings into business value, and collaborated with Microsoft account teams to drive customer outcomes.

Senior member of the management team, reporting directly to the business owners and overseeing the full operations of the Managed Services division. Led a team of up to 47 staff (including contract and casual personnel) with accountability for service delivery across all managed services agreements, contract performance, and executive-level reporting.

Directed the implementation of a remote-first Network Operations Centre (NOC) during the COVID-19 pandemic, leveraging cloud-based SaaS platforms such as Symphony, XIO Cloud, and Microsoft Teams Rooms Premium to ensure high availability of client systems and AV conferencing infrastructure. Maintained 100% service contract retention during a period of significant operational disruption, while managing staff safety, remote support transitions, and customer continuity.

Oversaw onboarding and enablement of new managers, end-to-end hiring for mid-to-senior roles, and the development of documentation and knowledge-sharing practices. Acted as escalation point for client change control, compliance, and onboarding processes, ensuring alignment with customer security and operational requirements.

Led the delivery of Audio Visual, Level 2 IT Field Support, and Event Services for RMIT University under a managed services contract with InSight Systems. Reported directly to the RMIT Service Delivery Manager and served as the key escalation point for critical incidents, C-suite requests, and change control across AV and IT support environments.

Successfully implemented and staffed a new Level 2 IT Field Support service, developing and monitoring performance metrics that demonstrated improved service quality and efficiency compared to the previous in-house model. Oversaw monthly contract governance meetings with client stakeholders, presenting service performance, incident trends, and continuous improvement initiatives.

Designed and delivered in-person training programs for academic staff at the start of each semester, focused on in-room AV system usage. Developed supporting materials (e.g. quick reference guides) and tracked the impact of training through “day one” metrics, resulting in a measurable reduction in support calls and improved user experience during peak teaching periods.

Acted as the primary point of contact for critical incident response and AV service continuity across teaching spaces. Collaborated with internal teams and client stakeholders to scope, pitch, and secure approval for a $2M+ AV system uplift project, modernising teaching space technology and enhancing the overall service experience.

Oversaw field technician activities and assisted in implementing a trial implementation of level 2 IT field support. Led team development and training, implementing systems and tools to expand technician knowledge and experience to improve client experiences and outcomes.

Provided proactive on-site AV and IT field support across university, corporate, and education environments. Delivered hands-on troubleshooting and maintenance for classroom and meeting room technologies, while managing stakeholder communications and coordinating with internal teams to resolve recurring issues. Contributed to problem management efforts by identifying root causes and driving long-term resolutions to improve service reliability and user experience.